Shipping Policy

1. Shipping Your Device To Us

When you decide to use our repair services, we will provide you with our mailing address and shipping instructions. You are responsible for the cost of shipping your device to our repair facility.

2. Recommended Shipping Methods

We recommend using a trackable shipping method such as:

• USPS Priority Mail Express
• UPS Ground or Expedited Shipping
• FedEx Ground or Expedited Shipping

Using a trackable method allows you to monitor your package's progress and provides proof of delivery. We are not responsible for lost, stolen, or damaged packages during transit to our facility.

3. Packaging Your Device

To ensure your device arrives safely:

• Use a sturdy box or padded envelope appropriate for your device size
• Wrap your device in bubble wrap or foam padding to prevent movement
• Include any cables, chargers, or accessories that came with the device
• Include a note with your name, phone number, and description of the issue
• Use clear packing tape to seal all seams of the box

4. Shipping Address

When you contact us, we will provide you with our complete mailing address and any specific shipping instructions. Our primary service address is:

Please include your contact information inside and on the outside of the package for identification purposes.

5. Receipt of Your Device

Once we receive your device, we will send you an acknowledgment email or phone call confirming receipt. This will help ensure that your package has arrived safely at our facility. If you don't hear from us within 3-5 business days of shipping, please contact us.

6. Return Shipping

Once your repair is complete, we will carefully package your device and return it to you. Return shipping costs may be included in your repair quote or billed separately, depending on what was discussed when you provided the repair estimate. We will always inform you of any return shipping charges before proceeding with the repair.

7. Return Shipping Methods

We typically use trackable shipping methods for return shipments. We will provide you with tracking information so you can monitor your repaired device's return. The shipping method used will depend on the value and nature of your device.

8. Shipping Insurance

We recommend purchasing shipping insurance when sending your device to us, especially for high-value equipment. TuneBack Online is not responsible for loss, theft, or damage that occurs during shipping to our facility. We recommend using a shipping method that includes tracking and insurance coverage.

9. Turnaround Time

Our repair turnaround time typically begins once we receive and inspect your device. We do not control shipping times, which may vary depending on your location and the shipping method selected. Please allow 5-10 business days for the repair process, plus shipping time to and from your location.

10. Lost or Damaged Packages

If your package is lost or damaged during shipment to our facility:

• Contact the shipping carrier immediately to file a claim
• Contact us at (888) 929-5453 to report the issue
• Provide us with tracking information and carrier details
• We will assist you in working with the carrier to resolve the claim

Note: We cannot be held responsible for damages that occur during shipping to our facility. The shipping carrier is responsible for claims related to lost or damaged packages during transit.

11. International Shipping

TuneBack Online currently provides repair services for customers within the United States only. We do not accept international shipments at this time. For customers outside the U.S., please contact us to discuss possible alternatives.

12. Tracking Your Shipment

Always keep your shipping receipt and tracking number for reference. You can track your package with the carrier's website using your tracking number. This will help you confirm delivery and estimate arrival times.

13. Receiving Your Repaired Device

When your repaired device arrives, please:

• Inspect the package for any visible damage before opening
• Test your device upon receipt to ensure it functions properly
• If you have concerns about the repair or device condition, contact us within 14 days

14. Contact Us

For shipping questions or concerns, please contact us:

15. Policy Changes

TuneBack Online reserves the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this policy regularly for updates.